Most delivery problems are not caused by a lack of effort or skill. They arise from how work flows through a system - too much started at once, unclear priorities, poor visibility, and no reliable way to say when anything will be done.
This two-day course introduces Kanban as a strategy for understanding and improving how knowledge work flows. It is grounded in the AgileKM Handbook and covers not just what a Kanban board looks like, but why the underlying principles matter and how they connect as a system.
Day 1 covers the foundations: what Kanban is and is not, the three practices, how to define and visualise a workflow, and the distinctions between commitment, starting work, and finishing work.
Day 2 goes deeper: replenishment and pull, managing work in progress, flow metrics, and the failure modes that derail most implementations. You will finish with a clear picture of how Kanban works as a complete system and the foundations you need to start applying it with discipline.
Anyone who works with or leads teams that struggle with delivery predictability, overload, or unclear priorities. Relevant across roles - project managers, team leads, operations managers, product owners, business analysts, and anyone in a governance or coordination function. No prior Kanban experience is needed. The course suits people who are new to Kanban as well as those who have used a board informally and want to understand the discipline behind it.
Want to run this course privately for your team?
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